? Achieve conversion and revenue targets on orders ? Resolve customer issues and meet customer needs ? Utilize First Call Resolution on prior orders ? Achieve call quality, productivity, and accuracy targets ? Utilize multiple computer systems ? Record and enter call activities into a computer information system software
? Excellent voice quality, tone, pronunciation, and inflection ? Strong computer, web navigation, and data entry skills ? Desire to exceed customer expectations ? Professional and confident demeanour ? Extremely helpful to customers ? Open to observation and coaching ? Thrives as a team player in a fast-paced, high-energy, change-oriented environment