Manage large amounts of inbound and outbound calls in a timely manner Process online orders and answer customer enquiries Achieve conversion and revenue targets on orders Resolve customer issues and meet customer needs Utilize First Call Resolution on prior orders Achieve call quality, productivity, and accuracy targets Utilize multiple computer systems Record and enter call activities into a computer information system software
Required Knowledge, Skills & Abilities: Excellent voice quality, tone, pronunciation, and inflection Strong computer, web navigation, and data entry skills Desire to exceed customer expectations Professional and confident demeanor Extremely helpful to customers Open to observation and coaching Thrives as a team player in a fast-paced, high-energy, change-oriented environment Desired Knowledge, Skills & Abilities: Experience in tele sales, customer service or call center environment. Able to speak French or Cantonese/Mandarin a plus Ability to work in a team environment to achieve individual and team targets Equivalent or higher College degree is preferred Excellent command of the English language. Strong negotiation and objection handling skills. Application question(s): Do you speak any other language? Experience: Call center: 1 year (preferred) Language: English (required)