Greet patients in a courteous and friendly manner while building rapport with patients Administrative duties include but not limited to answering phone calls, scheduling appointments, maintaining updated patient records, billing private insurance, billing OHIP, coordinate specialist referrals, maintaining electronic fax system, and other routine clerical tasks as assigned Participate in personal and team development training and initiatives including staff meetings, continuing education and conferences Maintain regular consistent and professional attendance, punctuality, personal appearance and adhere to relevant health and safety procedures Perform pre-testing procedures such as auto-refraction, auto-keratometry, lensometry, topography, and fundus imaging Assist patients/customers in frame/lenses selection and doing minor repairs and adjustments on glasses