建材供应商 Order Desk and Delivery Coordinator

Take customer orders over the phone and via online platforms Prepare and process invoicing for orders accurately and promptly Address customer inquiries and resolve issues in a timely manner Dispatch concrete trucks and arrange delivery routes efficiently Adjust schedules as necessary to accommodate customer needs and demands Collaborate with team members to meet sales goals and targets Maintain accurate records of orders, deliveries, and customer interactions Provide excellent customer service to ensure client satisfaction May provide additional support to other departments (e.g. performing research) during slow periods Working with prospective and existing clients to determine their requirements and obtain feedback on our services via inbound and outbound calls Conduct professional, engaging sales presentations over the phone Providing and maintaining an elevated level of customer service Answer questions and offer suggestions to prospective and regular customers based on a thorough knowledge of the product line and emphasize product/service features and benefits Offer additional products/services to customers related to the sale or their project Create year-over-year sales growth