Handle customer enquiries, prepare pricing and quotations; Process orders, coordinate production and follow through to shipping and delivery of orders; Communicate and engage with various departments to resolve customers’ issues in a timely fashion; Prepare commercial documentation including quotations, invoices, packing lists, delivery notices and other related documentation; Cross-check documents to ensure accuracy, follow up to resolve issues and address discrepancies; Provide documentation to customers and other external parties, coordinating the flow of information internally and externally; Collect and organize information from various data sources, prepare weekly reports or other ad-hoc reports; Perform data entry of sales and shipment information; Assist in other sales and marketing activities to promote the company’s products; Perform other duties as assigned.
Minimum 2 years of experience in a sales-related or customer service role; Fluency in English and Chinese (both written and verbal); Proficiency with Microsoft Office (Outlook, Excel, Word); Knowledge in Salesforce an asset; Excellent communication skills; Strong problem-solving abilities; Proactive and eagerness to learn; High degree of professionalism; Meticulous attention to details; Works well in a multicultural team environment; Comfortable with multi-tasking and handling multiple priorities in a dynamic environment.