大型贸易公司 Sales & Customer Service Representative

Daily interaction with customers (existing or new) mainly to take orders or educate customers fulfilling sales and maintaining customer service Filling out all related forms/documents for sales orders, returns, promotions, visit records etc Professionally maintaining and improving the business relationship with all customers Smart Casual/Business Casual Dress Code is mandatory Understanding company products and providing accurate information on the specialty, function, features and pricing etc. Ability to understand customers’ needs while upholding the company’s requirements and standards Perform negotiations around pricing, promotions, returns etc Dealing with various customer service situations in a professional, accurate and effective manner Collecting AR payments from various customers Advising customers on delivery schedules, potential shipment delays and other after-sale services Accurately observing competition in the market on identical and or related products and pricing