Handle customer inquiries, prepare pricing and quotations Process orders, coordinate production, and follow through to shipping and delivery of orders Communicate and engage with various internal/external parties to resolve customers’ issues in a timely fashion Prepare commercial documentation including quotations, invoices, packing lists, delivery notices, and other related documentation Cross-check documents to ensure accuracy, follow up to resolve issues, and address discrepancies Provide documentation to customers and other external parties, coordinating the flow of information internally and externally Collect and organize information from various data sources to verify reports, generate reports as needed Perform administrative work and data entry as needed Perform other duties as assigned
Minimum 2 years of experience in a sales-related and customer service role Excellent interpersonal, communication, and customer service skills Strong problem-solving abilities and meticulous attention to details Proactive and eagerness to learn High degree of professionalism Comfortable with multi-tasking and handling multiple priorities in a dynamic environment Fluency in English and Chinese an asset (both written and verbal) Proficiency with the use of Microsoft Office (Outlook, Excel, Word); intermediate level Excel (familiar with using VLOOKUP, Pivot tables)