国际商务公司Bilingual Customer Service Representative

Maintain a solid understanding of all company products, channels and company policies/terms and assist online and walk-in customers with their inquiry in a professional manner. Complete any ad hock project as assigned. Resolve customer complaints via face to face, phone, email, mail, live chat or social media. Use ERP, Platform portal website, CRM, telephones or emails or other effective ways to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling or email or message Assist with placement of orders, cancellations, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Suggest solutions when a product malfunctions, missing parts, functions and usages, how to operate or assemble. Attempt to persuade customer to reconsider cancellation. Apply claims’ application to vendors Work with the Customer Service Manager to ensure proper customer service is being delivered. Provide pricing and delivery information, inform customer of deals and promotions Organize workflow to meet customer time frames. Direct requests and unresolved issues to the designated resource and can escalate issues to manager if need