Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner. Participate in online, video and audio training sessions. Deliver interpretation services via video and expediently type data on a company provided device, such as a laptop, in order to perform the essential functions of the job. Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Speak clearly in both languages using proper pronunciation, enunciation and polite expressions at all times. Maintain a professional demeanor throughout the video and audio interpreting sessions at all times. Remain calm during video and audio interpreting sessions in the event that one of the speakers is incoherent or upset, especially in emergency situations such as 911 calls. Maintain punctuality and availability during scheduled work hours. Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission. Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
Fluency in Mandarin and English and skilled in the associated cultural dynamics. Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP. Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation. Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred. Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands. Must be at least 18 years of age. Legally authorized to work in the country High school diploma or equivalent. Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible for consideration. Ability to read and write the requested languages ? highly preferred.