医疗器械公司 Customer Support Coordinator

Education & Experience Bachelor’s degree or college diploma in Business Administration, International Trade, Logistics, or a related field. Minimum 2 years of experience in customer support, order processing, or logistics coordination?preferably in a B2B environment. Experience in the medical supplies, PPE, or wholesale distribution industry is an asset. Communication & Interpersonal Skills Strong verbal and written communication skills in English; Mandarin proficiency is an advantage. Professional, friendly, and solution-oriented demeanor when interacting with customers and internal teams. Ability to manage customer expectations and maintain positive long-term relationships. Organizational & Problem-Solving Abilities Highly organized with excellent attention to detail and follow-through. Strong time-management skills; capable of handling multiple priorities and urgent requests. Proactive in identifying issues and implementing timely resolutions. Technical & Administrative Skills Proficient in Microsoft Office Suite, especially Excel and Outlook. Familiarity with ERP or CRM systems for order tracking and customer management. Understanding of basic import/export procedures, shipping documentation, and logistics terminology is a plus. Work Style & Attitude Reliable, adaptable, and able to work both independently and collaboratively. Takes initiative and ownership of assigned tasks. Committed to providing high-quality support in a fast-paced and evolving business environment.