Customer Service and Project Coordinator

Act as the first point of contact for customer inquiries by phone, email, and online platforms. Schedule appointments, service calls, and project consultations in coordination with our operations team. Project Oversight: Be present during work completion to ensure excellence, address any issues, and maintain high standards Lead follow up: Meet with new leads in person to assess requirements and showcase our solutions. Prepare and send quotes, proposals, and follow-ups to ensure timely communication. Maintain and update customer records in our CRMsystem. Provide customers with project updates and support throughout the process. Resolve customer questions or concerns promptly and professionally. Assist with invoicing, payments, and warranty documentation. Work closely with sales, operations, and management to ensure smooth service delivery.